Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand
Puneet Mehta says the customer experience market could reach $5 trillion by 2030 as AI expands from support into sales, upselling, and other knowledge work. He argues this growth will increase demand for stablecoins and blockchain-based payment rails, not divert capital from crypto. His view is that AI and crypto are complementary: autonomous AI agents will need always-on, 24/7 financial infrastructure to move money and assets faster than traditional banking systems can settle transactions. Mehta says true end-to-end automation requires both decision-making AI and instant blockchain settlement. He expects enterprise software to become more autonomous, with agents handling financial transactions as well as customer interactions. Stablecoin and crypto payment firms are positioning their products for real-time settlement and cross-border flows, though adoption in enterprise systems is still uncertain.
