A Brazilian crypto exchange plans to show customers their money, not let them move it
Summary
Mercado Bitcoin plans to restore account balance viewing on Nov. 9 after a Nov. 2 security incident, but trading, withdrawals, deposits, transfers and payment services will remain suspended. Displayed holdings will reflect balances and Brazilian-real valuations from before the shutdown; customers cannot yet move or sell assets. The exchange canceled outstanding limit orders and paused Ethereum staking, while other passive-income products continued accruing returns. No dates have been set for later recovery stages. Before transactions resume, customers must reconfirm registration details and set new passwords. Mercado Bitcoin says customer balance records are preserved and it is replenishing affected assets with company funds.
